LILLE HAMBARAVI OÜ E-SHOP TERMS OF SALE

Valid from: 07.10.2025

1. Definitions and Validity of the Sales Contract

1.1. The Terms of Sale govern the legal relationships arising from purchases made in the Lille Hambaravi OÜ e-shop at lillehambaravi.ee. 1.2. The Seller is Lille Hambaravi OÜ (registry code: 10079037, address: Ädala 1, Tallinn 10614, e-mail: lill@lillehambaravi.ee, phone: +372 639 8910). 1.3. The Buyer is the person making the purchase in the e-shop. By completing the purchase and checking the box, the Buyer agrees to the Terms of Sale. 1.4. These terms are binding on the Seller and available on the e-shop website. The Seller has informed the Buyer of all mandatory pre-contractual information under § 53 section 4 of the Estonian Law of Obligations Act (VÕS).

2. Product and Prices

2.1. The products in the e-shop are digital gift cards (hereinafter Gift Card), which are a prepayment for dental services provided by the Seller. The Gift Card constitutes digital content within the meaning of VÕS § 142 section 1. 2.2. Prices are presented in euros and include value-added tax (if the Seller is a VAT payer). 2.3. Shipping or delivery costs (if applicable, e.g., for a physical product) are added to the price. Delivery costs are generally not added when purchasing a Gift Card (digital product).

3. Placing an Order and Payment

3.1. The Buyer selects the desired Gift Card, adds it to the shopping cart, fills in the required fields, and chooses a payment method (e.g., bank link or card payment). 3.2. The Buyer is obliged before making the payment to confirm (by checking the box) that they have read the Terms of Sale and Privacy Policy and are aware of the loss of the right of withdrawal (see section 5). 3.3. The order is considered confirmed and the contract concluded from the moment the full order sum has been credited to the Seller’s bank account. 3.4. The Seller will send an electronic confirmation and invoice to the Buyer’s e-mail address without delay after the payment is received. The invoice proves the transaction and the receipt of payment.

4. Gift Card Delivery and Use

4.1. After the payment is received, an e-mail containing the Gift Card code will be sent to the Buyer or the recipient indicated by the Buyer automatically and without delay. 4.2. The validity period of the Gift Card is 12 months from the date of purchase. After the expiration of the validity period, the card loses its validity and will not be exchanged for cash. 4.3. The Gift Card can be used to pay for services provided by the Seller according to the card’s value. 4.4. If the value of the Gift Card is less than the price of the service, the Buyer or recipient will pay the difference. 4.5. The Gift Card can be used multiple times (reducing the balance) until the card’s value is fully utilized. 4.6. The Gift Card cannot be exchanged for cash.

5. Right of Withdrawal and Standard Withdrawal Form

5.1. Exclusion of the Right of Withdrawal (VÕS § 53 s 4 p 7¹): * The Buyer has no right to withdraw from the contract within 14 days after the purchase. * By confirming the order (by checking the box), the Buyer gives the Seller explicit consent for the immediate transmission of the Gift Card as digital content and confirms the knowledge that they forfeit the right of withdrawal by doing so. 5.2. Return Costs: As this is digital content and the right of withdrawal has been validly excluded by the Seller, the Buyer has no right to a refund (including transport, postal, or delivery costs for the item).

6. Submission of Complaints and Liability

6.1. The Buyer has the right to submit complaints to the Seller regarding the services or use of the Gift Card within two years from the date of purchase of the Gift Card. Complaints must be submitted in writing to the e-mail address lill@lillehambaravi.ee. 6.2. The Seller will respond to the complaint within 15 days. 6.3. Dispute Resolution: If the Seller and the Buyer cannot resolve a dispute through negotiation, the Buyer has the right to appeal to the Consumer Disputes Committee operating under the Estonian Consumer Protection and Technical Regulatory Authority (for values starting from 30 euros). Dispute resolution by the committee is free of charge for the parties.

7. Processing of Personal Data

7.1. The purposes and conditions for processing the Buyer’s personal data are set out in the separate Lille Hambaravi OÜ Privacy Notice, which is available at Privacy policy.